What is DrApps?

DrApps is a Hospital Management System that automates clinical, electronic medical records (EMR), administrative and inventory functions. DrApps focus on Patient Centric care, Online Services and new challenges for health care providers. DrApps aims to focuses on a better healthcare IT domain with advanced technology. It can be used to manage in-patients, outpatients, emergencies, day care and referred patients

My Role

  • Contextual Interviews
  • wireframeing
  • Prototyping
  • User testing

1. Research

Stakeholders Interview

The main goal of this interview is getting information about the Hospital Management System , the business goal, the competitors, the constrains

Stakeholders Involved

  • Project Investors

  • Top Management 

  • Project Manager

  • Subject Matter expert

Market Research

The goal of my market research was to uncover modern Trends in healthcare Industry. The healthcare Industry has become aggressive and complex because of the escalating cost, intense competition, a larger number of choices, and growing dissatisfaction among patients, which means that the healthcare service providers need to operate strategically. The success of a healthcare organisation now relies largely on competitive intelligence, market knowledge, and strategic planning. Current trends in healthcare that are shaping the industry are Putting patients first, Digitalisation of healthcare, Privacy Becomes More Important and Implementation of Technological Advancements.

Competitor analysis

This competitive analysis focuses explicitly on most relevant competitors. Relevancy, in this case, is defined by similarity in the scale of hospitals we are targeting on.

User Research

In order to produce an insightful design for DrApps, and keeping the budget and time constraints in mind, We employed a qualitative methods of user research:

Contextual Interviews

In the two mid-sized multi specialty hospitals in Bangalore that I personally went to, I observed the following department staff, as they navigated their way through the established workflow. One of the hospitals used a locally sourced software, albeit not as sophisticated as an HMS and utilized third-party softwares like ‘Practo’ for accessing appointments booked by patients themselves. The other deployed a Hospital Information System (HIS) that automates clinical, electronic medical records (EMR), administrative and inventory functions

2.Analysis

Key Insights from Contextual Interviews

1.Appointment

We noticed that the systems in place required going from one page to another to complete one task.

We also observed long web pages that required scrolling was a hindrance in the users’ efficiency

2.Bed Allotment/ER ward view

The tabular data of this page seemed to baffle a lot of users. Based on our observation, the users’ eye-tracking movement was intense and often missed the information they were looking for via the given presentation of dense data.

Using the existing systems, the users could only avail of the polar opposite information i.e ‘Occupied’ or ‘Available’ - causing inconvenience to the patients who were asked to wait until the available beds were being prepped.

3.Billing

Typically the ‘order entry’ page manages the summary of any outstanding expenses by the patients.

Therefore to complete the billing process, the user has to switch from the said page to the ‘Order Entry’ page to check any pending items to add (Pharmacy/Radiology/Lab expenses, etc)

4.Admission

As commonly observed before in many pages - from ‘Admission’ too, the user required to navigate to other relevant pages. Which in turn takes up more time and cognizance than required to make such a simple switch.

We also observed that through the existing systems, the user could only assign one doctor per patient. In the event of unavailability of the doctor, another cycle of interaction was required that consumed more time.

Persona

3.Ideate

Flow Diagram

Discharge Process

IPD Process

OPD Registration

4.wireframes

Low Fidelity wireframes

Registration

Appointment

Bed allotment

Billing

IPD Admission

Discharge summary

High Fidelity wireframes

Appointment

Bed allotment

Billing

Admission

Discharge summary

5.Prototype

Registration

Billing

Appointment

6.Testing

We tested the prototype with one of the Hospital admin and a practicing nurse in third visit to our hospitals they where pretty impressed by the design and they gave us lots of feedback

Main User testing Objectives

  • Whether user understand and can navigate through the prototype to successfully complete the task flow that matches their needs
  • Identifying the isolated pain points in the process
  • Determine usability problem areas which may include Navigation error (failure to follow recommended screen flow ) and presentation error (failure to locate and properly act upon desired information in screen)

Learnings

  • I learned How to observe people on the job during the hospital visits for interview which helps to find their hidden needs.
  • How to prepare myself before a user interview and how to take notes before during Interview.
  • How to present the key insight with the stakeholders with the presentation.
  • How to coordinate with the developers to get best out of every one by explaining the scenarios and the problem the design going solve