TaskCare Case Study

Features available on TaskCare

Task Management (Creation, allocation & closure)
Tracking customer location and optimal route to cater multiple task locations
Document collection
Verification
Survey management
Attendance
Tracking employees current location and day path.
Leave and expense request & approval
Reports related to tasks, attendance etc.
Daily sales report
Custom task creation and assignment
Customized forms for data collection

My Role

Telephonic Interview
Wireframe
Interface design
Creating design system

Understanding the business goals

To understand the business goals is just as important as understanding user needs. Without that, the chances of creating useful and viable products are low. User-centered design isn’t just about creating a great experience for customers—it’s also a smart business move. The main business goals for the redesign are

Improve the Accusation rate and Retention
Increased user productivity
Decreased customer support costs

User Interview

User interview is one of the great way to get the user insights for the research. So I made a questionnaire for the research and conducted the research on face to face with some users who are located in Bangalore and via sales & support calls.

Persona

The Redesign

I was pretty excited to get my hands dirty with UX audit for TaskCare Web app & Mobile app redesign project. I took down notes that caused friction in my experience as a new user myself, I wanted to break down the current interface to do a hands on evaluation. I have concentrated on 3 main modules Tracking, Task, and Attendance.