What is TaskCare ?

A Multiplatform Software For Efficient Management Of Field Workforce & Field Service Operations

Features available on TaskCare

  • Task Management (Creation, allocation & closure)
  • Tracking customer location and optimal route to cater multiple task locations
  • Document collection
  • Verification
  • Survey management
  • Attendance
  • Tracking employees current location and day path.
  • Leave and expense request & approval
  • Reports related to tasks, attendance etc.
  • Daily sales report
  • Custom task creation and assignment
  • Customized forms for data collection

My Role

  • Telephonic Interview
  • Wireframe
  • Interface design
  • Creating design system

Understanding the business goals

To understand the business goals is just as important as understanding user needs. Without that, the chances of creating useful and viable products are low. User-centered design isn’t just about creating a great experience for customers—it’s also a smart business move. The main business goals for the redesign are

  • Improve the Accusation rate and Retention
  • Increased user productivity
  • Decreased customer support costs

User Interview

User interview is one of the great way to get the user insights for the research. So I made a questionnaire for the research and conducted the research on face to face with some users who are located in Bangalore and via sales & support calls. 

Persona

The Redesign

I was pretty excited to get my hands dirty with UX audit for TaskCare Web app & Mobile app redesign project. I took down notes that caused friction in my experience as a new user myself, I wanted to break down the current interface to do a hands on evaluation. I have concentrated on 3 main modules Tracking, Task, and Attendance.

1.Task creation

Before

After

2) Task Details 

Before

After

3) Attendance

Before

After

4)Attendance Report

Before

After

5) Tracking 

Tracking module is available only to the manger log in which gives live Location and track of field staff in realtime

Before

After

The Redesign  

5) onboardibng  

The Result

After the redesign the product installation went more than 10K download in play store with 4+ Rating