To understand the business goals is just as important as understanding user needs. Without that, the chances of creating useful and viable products are low. User-centered design isn’t just about creating a great experience for customers—it’s also a smart business move. The main business goals for the redesign are
User interview is one of the great way to get the user insights for the research. So I made a questionnaire for the research and conducted the research on face to face with some users who are located in Bangalore and via sales & support calls.
I was pretty excited to get my hands dirty with UX audit for TaskCare Web app & Mobile app redesign project. I took down notes that caused friction in my experience as a new user myself, I wanted to break down the current interface to do a hands on evaluation. I have concentrated on 3 main modules Tracking, Task, and Attendance.
Tracking module is available only to the manger log in which gives live Location and track of field staff in realtime
After the redesign the product installation went more than 10K download in play store with 4+ Rating